At 988ph, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
Last updated: May 2026 | Applicable to players in the Philippines
This Privacy Policy ("Policy") describes how 988ph ("988ph," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "your," or "player") who access or use the 988ph online gaming platform at 988ph.net and any associated services (collectively, the "Platform").
988ph is committed to protecting the privacy and personal data of all players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC). We also comply with applicable PAGCOR data handling requirements.
By registering an account, logging in, or otherwise using the 988ph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
For the purposes of the Data Privacy Act of 2012, 988ph acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means 988ph determines the purposes and means of processing your personal information.
Where 988ph engages third-party service providers to process personal data on its behalf (for example, payment processors or game software providers), those parties act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with 988ph's instructions and this Policy.
If you have any questions or concerns about how 988ph handles your personal data, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
988ph collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, support, verification |
| Financial Data | GCash number, bank account details, transaction history | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, operating system | Security, fraud prevention, platform optimization |
| Usage Data | Games played, session duration, bet history, login timestamps | Responsible gaming monitoring, personalization |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance |
| Marketing Data | Promotion preferences, bonus uptake, communication opt-ins | Targeted promotions (with consent) |
988ph does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for regulatory compliance, such as government-issued ID details for KYC purposes.
988ph collects personal data through the following means:
988ph uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, 988ph processes your personal data on the following legal bases:
988ph may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
988ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | PAGCOR regulatory requirement |
| Financial transaction records | 5 years from transaction date | AMLA compliance |
| KYC verification documents | 5 years after account closure | PAGCOR / AMLA requirement |
| Customer support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Technical and usage logs | 12 months from collection | Security and fraud prevention |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, 988ph will securely delete or anonymize your personal data in accordance with NPC guidelines. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
988ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While 988ph takes all reasonable steps to protect your data, no electronic transmission or storage system is completely immune to security risks. You are responsible for keeping your 988ph login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
988ph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 988ph Platform. 988ph does not use third-party advertising cookies or cross-site tracking technologies.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 988ph:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. 988ph will respond to all verified data subject requests within 15 business days of receipt, in accordance with NPC guidelines.
The 988ph Platform is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations governing casino-style gaming in the Philippines. 988ph does not knowingly collect personal data from individuals under the age of 21.
If 988ph discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable PAGCOR regulations.
If you are a parent or guardian and believe that a minor has registered on the 988ph Platform, please contact our support team immediately so that we can take appropriate action.
988ph primarily stores and processes player data within the Philippines. However, some of our third-party service providers — including cloud infrastructure and game software providers — may process data in other countries.
Where personal data is transferred outside the Philippines, 988ph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission or equivalent data protection agreements.
988ph will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate contractual safeguards.
988ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, 988ph will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 988ph protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 988ph handles your personal data, please contact our Data Protection Officer (DPO) through any of the following channels:
Live Chat: Available 24/7 via the 988ph Platform — the fastest way to reach us.
Email:
988ph is committed to resolving all privacy-related inquiries within 15 business days. For urgent account security matters, please use the live chat service for the fastest response. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
Privacy protection at 988ph isn't just a legal checkbox — it's built into every layer of how we operate. Here's what that looks like in practice.
988ph fully complies with Republic Act No. 10173, the Data Privacy Act of 2012. Our data practices are aligned with NPC guidelines, and we maintain a registered Data Protection Officer to oversee compliance.
Every piece of sensitive data you share with 988ph — from your GCash number to your government ID — is protected with AES-256 encryption at rest and TLS encryption in transit. Your data is unreadable to unauthorized parties.
Your personal information is never sold, rented, or traded to advertisers or data brokers. 988ph uses your data exclusively to operate your account, process payments, and comply with PAGCOR and AMLA regulations.
You can access, correct, export, or request deletion of your personal data at any time. 988ph responds to all verified data subject requests within 15 business days, in line with NPC requirements.
988ph never knowingly collects data from individuals under 21. Our KYC process verifies age before any account is fully activated, protecting both minors and the integrity of the platform.
In the unlikely event of a data breach affecting your personal information, 988ph will notify both the National Privacy Commission and affected players within 72 hours — well within the timeframe required by Philippine law.
Now that you know how 988ph protects your privacy, you can enjoy live baccarat, slots, bingo, and fishing games with complete peace of mind. Log in and start playing today — your data stays yours.
21+ only | PAGCOR regulated | Data Privacy Act compliant